Assessment and Comparison of Patient’s Satisfaction with Quality of Antenatal Care Services in Gynae Outpatient Department of Government and Private Health Care Settings

Nafeesa Kanwal, Farwa Hameed, Munaza Riaz

Abstract


OBJECTIVE

To assess and compare patient’s satisfaction with quality of antenatal care services in gynae outpatient department of government and private health care settings

METHODS

Study was conducted by randomly selecting 300 patients i.e. 150 patients each from government (public sector) hospitals and private sector hospitals of Lahore, Pakistan, from July 2016 – September 2016. A preformed “data-collection-form” was filled during interviews with them.

RESULTS

In our study, 107 (71.3%) patients of private hospitals and only 29 (19.3%) patients of government hospitals had started their antenatal care before the 3rd month pregnancy. Satisfaction with the behavior of doctors and paramedic staff was 73.33% (n=110) & 93.33% (n=140) respectively in patients going to private setups as compared to 6.67% (n=10) & 86.67% (n=130) patients attending government hospitals, respectively. Satisfaction regarding care provider/Doctor’s  listening to the question of patients was more (n=103, 68.67%) in private as compared to government hospitals (n=15; 10%). In private settings, 140 (93.33%) patients and in government hospitals 130 (86.67%) patients were satisfied with the time given to patient care by healthcare provider. Cleanliness of OPD was satisfactory for 138 (92%) & 120 (80%) patients of private & government hospitals respectively. Number of services given in private hospital and their quality was also more as compared to government hospitals.

CONCLUSION

Patients are more satisfied in private sector because of the overall dealing of the facility, paramedical and medical staff. In government hospitals less cleanliness, more waiting time and unsatisfactory behavior of provider makes them less satisfied for patients.

 

KEY WORDS

Antenatal Care (MeSH), Personal Satisfaction (MeSH), Quality (Non-MeSH). Public Sector (MeSH), Private Sector (MeSH)


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KHYBER MEDICAL UNIVERSITY (KMU) PESHAWAR

KMU INSTITUTE OF MEDICAL SCIENCES (KIMS), KOHAT, KHYBER PAKHTUNKHWA, PAKISTAN- 2012

 

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